Summary
I have grown in a variety of IT roles over the past six years. I have been blessed and privileged with the opportunity to both learn and work with several technologies.
I have earned my A+, Net+, and Sec+ from CompTIA. Having this foundational knowledge secured, I am now studying to work as a System Administrator. My recent experiences are listed below:

Education
Bachelors of the Arts, Business Economics
University of California - Irvine (Sep 2011 - Jun 2015)

Certifications and Licenses
AWS Certified Cloud Practitioner (Oct 2022 - Oct 2025)
CompTIA Network+ ce Certification (Mar 2021 - Sep 2024)
CompTIA Security+ ce Certification (Sep 2021 - Sep 2024)
CompTIA A+ ce Certification (Jun 2020 - Sep 2024)

Professional Experience

Help Desk Analyst
Confidential Employer - Costa Mesa, CA (Jan 2023 - Present)
- Recovered and supported stores through power and network outages.
- Assisted hundreds of store managers and corporate associates with technical issues.
- Break/Fix and replacement for store equipment: printers, POS, and chip readers etc.
- Processed new hires, terminations and membership changes in AD.
- Processed info updates for store associates in our management system
- Coordinated and supported vendors as an escalation point at remote stores.

Support Services - Contract
PACSUN - Anaheim, CA (Nov 2022 - Dec 2022)
- Supported over 300 Stores across the nation throughout Black Friday & Holidays etc.
- Collaborated with Edge-Location/NOC Vendors during store Outages.
- Quickly and Professionally, identified and resolved complex technical issues in remote stores.
- Learned the corporate network design for retail WAN infrastructure IE. VPN Gateways, CIDR.
- Properly Dressed/Triaged/Routed tickets to correct teams with relevant/helpful info.
- Completed necessary troubleshooting steps before Escalation.
- Managed Stressful Situations calmly/efficiently and with empathy/sympathy for retail associates.

Data Center Technician
Applied Medical - Rancho Santa Margarita, CA (Nov 2021 - Oct 2022)
- Designed and the implemented KVM network for the main data center
- Deployed and configured power redundancy for IDFs across multiple campuses
- Worked with Logistics Team to transport items across campus and the country
- Racked and stacked data center hardware (Cable Managers, Switches, Servers, PDUs, UPSs, ATSs)
- Secured devices across company campus (EV Chargers, Generators, Solar Panels, Air Compressors)
- Monitored/maintained security cameras for the data center, IDFs, and Automation Team
- Drew designs and submitted proposals for low voltage projects
- Oversaw various vendors, fiber specialists, electrical engineers, remote site technicians
- Presented and proposed major network changes with Network Team (new VLAN, new DHCP scope)
- Handled returns, RMA, troubleshot with vendors